Shipping & Returns

Shipping & Delivery Policy

Website: www.gtcled.com Last Updated: [16 February 2026]

GTCLED.com delivers lighting products across Bangladesh (and other locations if applicable). We aim to deliver your orders safely and on time.

1. Delivery Areas

We deliver to: • All major cities and districts (Bangladesh) • Remote areas may take additional time (If you ship internationally, tell me and I’ll add it.)

2. Delivery Time

Estimated delivery time: • Dhaka City: 1–3 working days • Outside Dhaka: 2–7 working days • Remote areas: 5–10 working days Delivery times may vary depending on courier services and product availability.

3. Shipping Charges

Shipping cost depends on: • Delivery location • Product size/weight • Courier rate Shipping charges will be shown at checkout or confirmed by our support team.

4. Order Processing Time

Orders are processed within: • 24–48 hours after confirmation (working days)

5. Delivery Delays

Delivery may be delayed due to: • Weather conditions • Courier delays • National holidays • Political disruptions • Unreachable customer phone number

6. Delivery Confirmation

Customers should check the package before accepting delivery. If the package is visibly damaged, please report immediately.

7. Failed Delivery

If delivery fails due to: • Incorrect address • Customer unavailable • Wrong phone number Re-delivery charges may apply.

4) Warranty Policy

Website: www.gtcled.com Last Updated: [Add Date] GTCLED.com provides warranty coverage for eligible products based on manufacturer or seller warranty terms.

1. Warranty Coverage

Warranty is applicable only if: • Product has manufacturing defects • Product fails under normal use • Product is used within proper voltage range and conditions Warranty duration varies depending on product type.

2. Warranty Not Covered

Warranty will not apply if: • Product is physically damaged • Product is damaged by water (if not IP-rated) • Damage due to voltage fluctuations • Damage due to incorrect installation • Product is modified or repaired by unauthorized persons • Product is used for purposes not recommended

3. Warranty Claim Process

To claim warranty, customer must provide: • Order invoice • Product photos/videos • Description of the issue If required, the product must be sent for inspection.

4. Warranty Resolution

If approved, we may offer: • Repair • Replacement • Partial refund • Full refund (rare case)

5. Warranty Shipping

• Customer may need to cover shipping to our service point. • We may cover return shipping depending on the case.

5) Payment Policy

GTCLED.com offers safe and convenient payment methods for customers.

1. Available Payment Methods

We may accept: • Cash on Delivery (if available) • Bank Transfer • Mobile Banking (bKash/Nagad/Rocket) • Debit/Credit Card (if enabled) • Online Payment Gateway

2. Payment Confirmation

Orders are confirmed only after: • Successful online payment, OR • Order confirmation for Cash on Delivery

3. Payment Security

We do not store your card information. All payments are processed through secure third-party gateways.

4. Failed Payments

If a payment fails: • Order may not be confirmed • Customer may retry payment • GTCLED.com is not responsible for bank or gateway failures

5. Refunds for Payments

Refunds will be issued: • Only after return approval • Within 7–15 working days • Using the original payment method where possible

Cancellation Policy

Orders can be cancelled under the following conditions: • Order can be cancelled before shipment. • Once shipped, cancellation may not be possible. • If cancellation is approved after payment, refund will be processed within 7–15 working days.